“To improve is to change; to be perfect is to change often.” – Winston Churchill
Experience
Department of Health and Human Services (2010 - Present)
IT Program Manager responsible for strategy planning and execution, staff management, issues resolution, administrative reports, and senior leadership engagement. Domain knowledge of the Patient Protection and Affordable Care Act specifically to Marketplace which provides services to over 16 million Americans while reducing the uninsured population by 20% to date. Manage a PMO office that oversees over $200 million in contracts that includes system integration and multiple software development efforts. Processes responsible for includes: continuos process improvements, schedule management, risk and issues management, change management, release management, contract management and status reporting in a complex organizational structure. Won CMS Achievement Award in 2011 and 2013, by establishing data exchange with IRS and PMO process improvements, which streamlined PMO governance efficiencies by 50%, respectively. Served as Acting Deputy Director for the Division of Project Management and Governance (DPMG).
IBM (2007 - 2010)
Managing Consultant for IBM’s Global Business Unit. Lead multiple teams, conducted project management and systems analysis, and made strategic recommendations for implementation and development approaches beneficial to the group and client's overall goals. Engagements included: Intel, Medtronics, Barloworld Handling and IBM Blue Harmony. Lead a project team in business transformation efforts for Medtronic's backend system which improved processes by 35%. IBM's Blue Harmony project lead for SAP team responsible for managing the internal Global IT business transformation which simplified the company's IT environment used to support several critical customer facing business processes. Accomplishments includes the 100% conversion of customer and contact master data into SAP CRM/ECC systems, improved customer service satisfaction by 30% and recognition for high team performance.
Du Telecommunications, UAE (2006 - 2007)
Senior Project Manager that was responsible for managing an 10-member international team responsible for the deployment of a $20 million Customer Relationship Management (CRM) application for an $1 Billion upstart telecom provider in Dubai, UAE which was a tremendous success on launch day.
Fair Isaac (2004 - 2006)
Senior Project Manager that project managed domestic and international project totaling over $50 million. Responsibilities included project planning, scoping, issues resolutions, status reporting, monitoring of the project work items and client engagements. Clients included: Regions Bank (US), Royal Bank of Trinidad and Tobago, First Bank of Puerto Rico, General Electric Consumer Finance (US), Spira Bank (Mexico), Scotia International Bank (Canada); DirecTV (US); First Hawaiian Bank (US), Citi Bank (US), Union Planters (US), GMAC (US) and Capital One (US).
Cisco, Inc. (2000 - 2004)
Senior Network Engineer responsible for overseeing the implementation of proprietary software for several large telecommunications providers that made up CISCO’s customer base. Accelerated implementation of digital networks and software by 25% through use of lessons learned, appropriate software quality tools, improved debugging methods, and timely team training. Clients included: Time Warner, Comcast, Cablevision, Cox, Adelphia, Rogers, Charter and Knology.
Comporium, LLC (1997 - 2000)
Project Manager responsible for overseeing the business website development and software implementations and integration.
*Desert Storm/Shield Veteran (1990)
Education
PhD Student (Current) - School of Business, Hampton University, Hampton, VA
MBA - J. Mack Robinson College of Business, Georgia State University, Atlanta, GA
BA - Winthrop University, Rock Hill, SC
Professional Certifications and memberships
PMP - Project Management Professional, 2005 (Cert#298837)
ITIL Foundation Certification, 2014 (Cert# ITIL/US040593)
Project Management Institute (PMI) Member, 2014 (ID# 652385)
Silver Spring PMI Chapter Member, 2014
6Sigma Green Belt, 2010 (Cert# 103241)
Certified Scrum Master – Agile, 2011 (Cert# 000168187)